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According to the Law on Consumer Rights (Journal of Laws of 2014, Item 827 Art.38) customer designed goods (engraved drops) cannot be returned since engraving prohibits further selling.
Within 14 days of delivery, you have the right to return your shipment, not giving the reason
According to the law of 2 March 2000 concerning protection of certain consumer rights and
liability for damage caused by a hazardous product, the customer concerned as the natural
legal person, purchasing not in order to run business or professional activity has the
right to return the shipment without giving the reason within 14 days of delivery.
Buyer is obliged to return also the receipt in its original version.
Return of purchased products within withdraw of an agreement is possible only if:
1. Purchased product has no visible signs of using and hasn't been destroyed in any way.
2. Returned goods must be complete (must have all their labels and tags).
Vendor is obliged to consider the complain within 14 days
Products which require special customization - engraved made to individual orders or golden cannot be returned.
In case of withdrawal from an agreement, the customer is obliged to send unwanted goods at his/her cost. The service provider will return total cost of ordered goods and the cost of the cheapest shipment available in the shop (4,75 EUR).
Customer may also demand to cut the price or withdraw from an agreement right after any faults have been detected. There's no need to demend reparation or exchanging.
If you want to cancel the purchase, please fill in the return form, which you can download
HERE and send to us:
925.pl Marek Piątkowski
PRODUCTS PURCHASED BY COMPANIES, WHICH WERE PROVIDED WITH THE VAT INVOICE CANNOT BE RETURNED.